Payment & Shipping
1. PAYMENT METHODS

We offer the following payment options in our online shop:

 

Payment by PayPal

Payment by credit card (via Stripe)

Payment by instant bank transfer (via Stripe)

2. SHIPPING

The shipment within Europe is done via DHL. Please see the table below for the flat-rate shipping costs for your country (all details net without VAT). Country Price

CountryPrice
Andorra15,00 €
Belgium15,00 €
Bulgaria15,00 €
Croatia15,00 €
Czech Republic15,00 €
Denmark15,00 €
Estonia15,00 €
Finland15,00 €
France15,00 €
Germany5,95 €
Greece15,00 €
Great Britain15,00 €
Cyprus15,00 €
Ireland15,00 €
Latvia15,00 €
Lithuania15,00 €
Luxembourg15,00 €
Malta15,00 €
Monaco15,00 €
Netherlands15,00 €
Poland15,00 €
Portugal15,00 €
Romania15,00 €
Sweden15,00 €
Slovenia15,00 €
Spain15,00 €
Hungary15,00 €
Österreich15,00 €

 

For all other countries we will inform you about the shipping costs and the delivery time after your order. If necessary, you can then withdraw from the purchase.

Delivery times

As far as no other period is indicated in the article description, the delivery of the goods in Germany takes place within 7 days, in case of foreign deliveries within 14 days after order confirmation (in case of agreed advance payment after the date of your payment instruction). Please note that there is no delivery on Sundays and holidays. If you order several articles from us within the framework of one order, for which different delivery times apply, we will send the goods in one joint shipment, unless we have agreed otherwise with you. In this case, the total delivery time for the consignment of goods will be the delivery time that applies to the item in your order with the longest delivery time.

3. COMPLAINT

Please contact us via email (hello@fishstone.de), Facebook, Instagram or by phone (+49(0)1779777145. Please inform us in detail about the reason for the complaint or send us a meaningful photo of the goods. We will then contact you and inform you how we will proceed in the matter.